By registering an account, using our services, or accessing our website (collectively referred to as "Services"), you agree to be bound by these Terms and Conditions ("Agreement"). Please read them carefully before proceeding.
These Terms outline how we operate, what users agree to by using our Services, and the rules that apply to accounts, gameplay, bonuses, access, and general platform usage. By accepting these Terms, you acknowledge your understanding of and commitment to complying with all applicable laws, regulations, and guidelines.
To use our Services, you must be:
You are responsible for ensuring that all information provided during registration is accurate and complete. Failure to comply with these requirements may result in account closure, denied access, or other measures as deemed necessary.
The minimum age requirement to use our Services is eighteen (18) years old or the age of majority in your jurisdiction, whichever is higher. We reserve the right to verify your age through various methods and require proof if we suspect underage gambling.
We operate under a UKGC licence and are primarily aimed at players residing in the United Kingdom. Our services may be restricted or unavailable from other jurisdictions where online gambling regulations differ significantly.
Please note that attempting to circumvent geographic restrictions can result in account closure, denied access, or other measures as deemed necessary.
To register an account:
Failure to comply with these rules may result in denied access, account closure, or other measures as deemed necessary.
You are not allowed to share your login credentials or create multiple accounts under different names. This includes but is not limited to sharing a single account between household members or attempting to circumvent multi-accounting detection methods.
To comply with our Anti-Money Laundering (AML) policies, we reserve the right to request additional information for identity verification purposes at any time during your usage of our Services.
Please note that providing false or misleading information may lead to account closure, denied access, or other measures as deemed necessary.
You are responsible for maintaining accurate and up-to-date personal and financial information within your account settings.
Failure to comply with this obligation may result in processing delays, transaction failures, or other consequences as applicable.
You must use secure login credentials, such as a strong password combination that is unique from any previously used by you on our Services or other networks.
Please note that sharing your login information with others or creating weak passwords increases the risk of unauthorized access to your account and potential losses.
You are responsible for protecting your login credentials, including using a password manager if desired. You should not:
Failure to comply with these guidelines increases the risk of unauthorized access to your account and potential losses.
You agree not to engage in any behaviour that may damage, disable, overburden or impair the operation of our website or underlying systems, including but not limited to:
Bonus offers are subject to change without prior notice and may have specific terms attached to them, such as wager requirements, expiration dates, or restricted game access.
Please refer to each bonus offer's promotional details within your account settings for more information on applicable rules and conditions.
All wagers placed are final and non-refundable unless otherwise specified in a promotion or upon review by our Support Team. Please familiarize yourself with the terms of specific games, as these may vary from those listed here.
We reserve the right to restrict your account access or withhold bonuses if we suspect bonus abuse activities, such as:
Please note that attempting to circumvent these measures can result in account closure and other consequences as deemed necessary.
Important: Please refer to our Deposit & Withdrawal Policy for a comprehensive explanation of terms, conditions, and applicable restrictions regarding deposits and withdrawals on our Services. This section may be updated at any time without prior notice.
By using these Terms and Conditions, you acknowledge your understanding that modifications or updates to this document will apply to your continued use of the platform and that compliance with such changes is expected by all users.
We encourage responsible gambling practices and adhere to guidelines outlined in the UKGC's "Responsible Gambling Code." If you feel that you have developed an unhealthy relationship with our Services or online gaming in general, we urge you to seek assistance from a support hotline (e.g., GamCare, BeGambleAware).
You may temporarily self-exclude yourself from participating in our Services through the "Responsible Gaming" section of your account settings.
Please note that full exclusion will bar access for longer periods or permanently upon confirmation and review by our Support Team. Attempting to circumvent these restrictions can result in account closure, denied access, or other measures as deemed necessary.
All games offered on our Services are independently tested and audited for fairness using certified Random Number Generators (RNGs). Results from both bingo and slots products are produced randomly and unbiasedly to ensure the integrity of gameplay.
Please note that game results, including any losses or winnings, cannot be disputed due to their random nature. Disputing a result may lead to account closure, denied access, or other consequences as deemed necessary.
We strive for uninterrupted services but cannot guarantee against minor disruptions caused by technical issues. In the unlikely event that gameplay is affected, we reserve the right to either:
We may close your account at our discretion for various reasons including but not limited to non-compliance with these Terms and Conditions, suspicious activity detection, failure to verify your age, misuse of bonuses or promotional offers.
By continuing to use the Services after suspension or closure, you acknowledge understanding that further access will be denied until compliance is achieved, if applicable.
All intellectual property rights in and relating to our Services remain with Velvet Bingo unless otherwise specified by applicable laws.
Please note that attempting to misuse any part of our website, including trademarks or copyrighted materials without prior authorization can result in civil or criminal penalties as deemed necessary.
We cannot guarantee continuous operation of the platform and do not provide explicit warranties on account security measures. We shall only be liable for:
By using these Terms, you acknowledge understanding that your exclusive remedy against us in all matters is limited to refunding any wagers made during the affected period or granting a bonus credit of equal value.
We reserve the right to update and modify the Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website, so please regularly review this document for updates.
If you have concerns about these Terms or require assistance with your account, we recommend reaching out through live chat or email support provided within the Services and in line with guidance from regulatory authorities such as the UKGC.
Please note that our agents will do their best to provide helpful responses while adhering strictly to policies established under this agreement.
