Responsible Gaming

Safe and Balanced Gambling Habits

At Velvet Bingo, we promote safe and balanced gaming practices to ensure that our players enjoy a fun and exciting experience without compromising their well-being or financial stability.

Gambling is meant to be entertaining. Approach it with a positive attitude, set realistic expectations, and never chase losses. It's essential to maintain control over your spending habits by establishing limits for yourself before engaging in any gaming activity.

Budget and Bankroll Management

Plan ahead and budget accordingly. Set aside money specifically designated for gaming, ensuring that you don't exceed this limit. This practice will help prevent excessive betting or chasing after losses, which can lead to financial difficulties.

Budgeting Tips:

• Set a bankroll: Decide how much you're willing to risk.
• Allocate funds: Designate specific amounts for different games and sessions.
• Monitor spending: Regularly check your balances to stay on track.
• Take breaks: Allow yourself time off from gaming to reset.

Deposit, Loss, Wager, and Session Limits

Velvet Bingo offers tools to help you manage your gaming experience responsibly:

• Deposit limits: Set a maximum amount for each deposit session.
• Loss limits: Establish limits based on your financial situation.
• Wagering limits: Restrict the total bets placed within an allotted timeframe.
• Session time reminders: Receive alerts when you've reached a set playing period.

Configuring Your Limits:

1. Log in to your account.
2. Go to "My Account" or similar section.
3. Find and adjust your limit settings under responsible gaming tools or profiles.

Reality Checks and Time Reminders

We care about your well-being during gaming sessions. Our system will remind you when:

• Session duration: A set amount of time has passed since the last action on a particular game or platform feature (e.g., 90 minutes).
• Reality checks: Automated prompts asking if you'd like to continue playing.

Understanding Reality Checks:

1. These messages aim to pause your activity briefly, helping you assess your gaming.
2. Answer 'yes' to proceed with caution, and we'll provide additional time limits or reminders based on your settings.
3. If needed, decline further interaction at this point and reconsider the game's impact.

Cooling-Off Periods and Self-Exclusion Tools

Should you need a break from our platforms, Velvet Bingo offers tools for cooling off:

• Short-term breaks: Allow 24 hours to several weeks of pause or set longer timeframes as needed.
• Self-exclusion: Block yourself from the site(s) for a minimum period of six months or opt out completely.

Initiating Self-Exclusion:

1. Access your account settings via "My Account" or similar area.
2. Navigate to responsible gaming tools or profiles.
3. Select the duration you wish to exclude yourself and confirm your decision.

Account Verification, Age Restrictions

Ensure we have accurate information on file regarding:

• Age verification: We're obligated by regulations to ensure that all registered members are over 18 years of age.
• Account details: Validate phone numbers, emails, or other contact methods when available through our secure processes.

Validating Your Account:

• Follow in-app instructions for validating account credentials (email or mobile).
• Update any outdated information as prompted by notifications from the system.

Protection of Vulnerable Players

We aim to safeguard vulnerable individuals while allowing them to participate if they choose:

• Protecting minors: We comply fully with laws enforcing restrictions on gaming age and access control measures for those under 18.
• Vulnerable support resources: Our websites provide signposts directing you towards relevant UK support groups such as BeGambleAware, GamCare, or the National Gambling Helpline.

Warning Signs of Problematic Gaming

Don't hesitate to contact us if you're unsure about your gaming patterns:

Identifying Red Flags:

• Regularly exceeding limits set for yourself.
• Feeling an increasing urge to gamble more frequently despite losses.
• Engaging in deceitful behavior (hiding excessive spending from friends/family).
• Difficulty controlling how much time spent at our site or with other forms of entertainment.
• Using borrowed funds intended otherwise than gaming expenses.

Support Organisations & Professional Help Resources

If you believe that your behavior could pose risks, consider reaching out to:

UK-Based Organizations:

1. BeGambleAware
2. GamCare
3. The National Gambling Helpline